MEDICION DE LA CALIDAD PERCIBIDA DE LOS ESPECTADORES EN LOS EVENTOS DEPORTIVOS: PROPUESTA METODOLOGICA
Artículo de Investigación
2015-01-01
ODS de la ONU
Este producto contribuye a los siguientes Objetivos de Desarrollo Sostenible
Temáticas
CONFIABILIDAD
VALIDACION
This study develops a model to measure perceived service quality in sporting events. Even though there are models to measure perceived quality, none are designed specifically for sporting events. We use the Delphi method, Alpha Cronbach, Spearman–Brown prediction formula, and ANOVA to develop and test the model. The methodology was developed in three phases. In the first phase, a preliminary list of variables is elaborated by literature review, validated theoretical models and interviews with experts. In the second phase, the content of the instrument is validated using the Delphi method and descriptive statistics; and the third phase, the internal consistency reliability is calculated. As a result, an 18-item instrument is proposed to evaluate perceived quality of sporting events
Nombre Comercial
Measurement of perceived quality spectator sports events: proposed methodology
Idioma
Español
Fecha Publicación
2015-01-01
País
UNITED STATES
Ciudad
Hilo
Vólumen
8
Número
7
Página Inicial
13
Página Final
27
Total Páginas
14
Dspace
561b9358-90f8-41f4-96e4-b9afbf939f90
Handle
http://red.uao.edu.co//handle/10614/12124
Sicti
1666
RDI: Repositorio Digital
https://red.uao.edu.co/entities/publication/561b9358-90f8-41f4-96e4-b9afbf939f90